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Knowledge

Knowledge

Managing all of your content to power AI, agents and self-serve support.

Knowledge Hub explained

Knowledge sources to power AI, agents and self-serve support

Optimizing content for Fin

Syncing and importing content

Sync or import internal articles from external sources

Import public articles from Zendesk

Sync public articles with Zendesk

Sync and manage websites

Upload and manage PDF files

Creating content

Overview of content types and when to use them

Create and manage public articles

Create and manage internal articles

Create and manage snippets

Add translations to public articles

Format an article

Link directly to headings within public articles

Automatically generate new content with AI [Beta]

Managing content

Organize folders in the Knowledge Hub

Search, filter and find content, and take bulk actions

Enable or disable content for Fin AI Agent and Fin AI Copilot

Manage knowledge audiences and content targeting for Fin

Content tagging in the Knowledge Hub

Your Help Center

Help Center explained

Setup_{9 articles}

Customize_{5 articles}

Optimize_{10 articles}

Common questions

Knowledge Hub FAQs

Help Center product FAQs