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    • Featured in Latest Articles

      The AI agent buyer’s guide: How to make the right choice for your support needs

      Summer White

      Editor, Intercom

      Summer White
    • Editors picks

      • Intercom vs Zendesk: Two AI agents put to the test

      • Braving busy holidays: Reduce customer service stress with automation and AI

      • Announcing our latest guide: ‘The New Economics of Customer Service’

      • Start Good Trouble: Mastering SaaS metrics with Equals’ Bobby Pinero

      • The Ticket: AI integration lessons from ScreenCloud

      • See all articles
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      • Listen to our podcasts

      • Watch our videos

  • Customer Service
    • Featured in Customer Service

      The New Economics of Customer Service Guide

      Announcing our latest guide: ‘The New Economics of Customer Service’

      Declan Ivory

      VP of Customer Support, Intercom

      Declan Ivory
    • Editors picks

      • Intercom vs Zendesk: Two AI agents put to the test

      • The AI agent buyer’s guide: How to make the right choice for your support needs

      • The Ticket: AI integration lessons from ScreenCloud

      • The Ticket: Nick Clark on how to design AI support for the customer

      • Off Script: Imagining the future of customer service in an AI-first world

      • See all articles
    • Watch and listen

      • Listen to our podcasts

      • Watch our videos

  • AI & Automation
    • Featured in AI & Automation

      Beyond the AI hype: Understanding technological transformation with Benedict Evans

      Davin O'Dwyer

      Senior Managing Editor, Intercom

      Davin O'Dwyer
    • Editors picks

      • Intercom vs Zendesk: Two AI agents put to the test

      • Off Script: Imagining the future of customer service in an AI-first world

      • Fin 2: Powered by Anthropic’s Claude LLM

      • Off Script: Designing the future with AI

      • Off Script: Reinventing customer service with AI

      • See all articles
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      • Listen to our podcasts

      • Watch our videos

  • Customer Engagement
    • Featured in Customer Engagement

      Intercom Off Script Episode 5 – President Archana Agrawal

      Off Script: Better, faster, cheaper – how AI transforms the economics of customer service

      Davin O'Dwyer

      Senior Managing Editor, Intercom

      Davin O'Dwyer
    • Editors picks

      • Becoming Fin: The story behind the name of our AI chatbot

      • The Ticket: Stacy Sherman on how to design customer experiences that drive loyalty

      • 4 ways to personalize your marketing messaging and boost engagement

      • The father of customer journey mapping, Chip Bell, talks driving innovation through customer partnership

      • The ultimate marketing technology stack

      • See all articles
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      • Listen to our podcasts

      • Watch our videos

  • Product & Design
    • Featured in Product & Design

      Beyond the AI hype: Understanding technological transformation with Benedict Evans

      Davin O'Dwyer

      Senior Managing Editor, Intercom

      Davin O'Dwyer
    • Editors picks

      • Fin over email: How we built a multichannel AI agent

      • Meet Fin 2: Watch the launch of our next-generation AI Agent

      • Off Script: Designing the future with AI

      • Innovating with AI: The latest insights from SaaS companies leading the way

      • Start Good Trouble: Finding product-market fit, founder-led marketing, and getting into YC

      • See all articles
    • Watch and listen

      • Listen to our podcasts

      • Watch our videos

  • Engineering
    • Featured in Engineering

      Intercom for Enterprise - Infrastructure & Scale

      How our infrastructure scales alongside our customers

      Oran O'Dowd

      VP of Engineering, Intercom

      Oran O'Dowd
    • Editors picks

      • Evolving Intercom’s database infrastructure

      • 10 engineering lessons from 6 years at Intercom

      • Understanding AI: How we taught computers natural language

      • Managing high availability at Intercom

      • Why Intercom is supporting the Embroider Initiative to update Ember

      • See all articles
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      • Listen to our podcasts

      • Watch our videos

  • News & Updates
    • Featured in News & Updates

      The New Economics of Customer Service Guide

      Announcing our latest guide: ‘The New Economics of Customer Service’

      Declan Ivory

      VP of Customer Support, Intercom

      Declan Ivory
    • Editors picks

      • Fin 2: The first AI agent that delivers human-quality service

      • Fin 2: Powered by Anthropic’s Claude LLM

      • Pioneer 2024: Intercom’s first ever AI customer service summit, in summary

      • Built for You: Fin is now available over email

      • Built For You: New AI-first releases for better, faster, more personalized support

      • See all articles
    • Watch and listen

      • Listen to our podcasts

      • Watch our videos

  • Podcasts
    • The Ticket

      Discover the future of customer service, support, and experience

    • Intercom on Product

      Lessons from our product leaders on building software in an AI-first world

    • See all podcasts
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  • About Intercom

Built for you

Built For You series of product announcements

News & Updates 3 min read

Built for you: New channels of communication, improved reporting, and much more

Our new April features focus on increased and more efficient channels of communication and giving you access to the right data to influence the way you scale your business.

Priyanka Chaudhari

Product Marketing Manager, Intercom

Priyanka Chaudhari
Built For You series of product announcements

News & Updates 2 min read

Built for you: Next-generation surveys, ditching hold times with Switch, and more

Take a look at some of these cutting edge products we released in March including Intercom Surveys, Switch, and much more.

Ashley Dawson

Product Marketing Manager at Intercom

Ashley Dawson
Built for you hero image

News & Updates 4 min read

Built For You: Premier Services, Conditional Branching, and more features to tailor customer experiences

We’re creating customizable features that will allow your marketing, sales, and support departments to flourish – improving the efficiency of your teams while also providing the most personalized engagement on the market to your customers.

LeighAnne Manwiller

Product Marketing Manager, Intercom

LeighAnne Manwiller
Built for you hero image

News & Updates 7 min read

Built for you: Deeper insights, stronger customer engagement, integrations, and more

Check out our recent updates, all built to help you improve your conversational support, engage customers anywhere, integrate the tools you love, and more.

LeighAnne Manwiller

Product Marketing Manager, Intercom

LeighAnne Manwiller
Built for you hero image

News & Updates 5 min read

Built for you: Improved reporting, integrations, mobile experience, and more

We’re always adding more and more improvements to Intercom. We want to enable both you and your customers to have…

Orinna Barton

Manager, Product Marketing, Intercom

Orinna Barton
Built for you hero image

News & Updates 10 min read

Built for you: Powerful updates to Series, Banners, Resolution Bot, and more to help you stay personal at scale

We’ve made powerful updates to our conversational support and engagement tools to help you stay personal with your customers at scale. Here are a few highlights from this quarter.

Nicole Garrison

Senior Product Marketing Manager, Intercom

Nicole Garrison

News & Updates 7 min read

Built for you: Banners, Series, and more features to create a conversational experience

We’re making it even easier to have conversations with your customers with new, powerful updates to our management tools for marketing and support teams. Here are a few highlights from this quarter.

Annie Berrones

Former Principal Product Marketing Manager, Intercom

Annie Berrones

Customer Engagement 35 min listen

Built for You: How customer feedback informs what we ship

A very special panel with some of our R+D team members – we hear how conversations with our customers have shaped our product.

Dee Reddy

Former Podcast Producer, Intercom

Dee Reddy
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