Customer Service 30 min watch
The Ticket: A day in the life of a conversation designer
Fred Walton discusses the role of conversation designers in crafting engaging dialogue flows for AI agents and automated support channels.
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
AI & Automation 56 min watch
Innovating with AI: The latest insights from SaaS companies leading the way
Hear the latest insights from SaaS leaders about how they are actively rethinking how SaaS products are built, priced, and delivered in the AI era.
Customer Service 3 min read
Response Time: Vol. 35
In our latest “Response Time” interview, we ask Trevor Kimball, Support Team Manager at MultiTracks.com, about the most valuable thing working in customer service has taught them, and more.
Customer Service 14 min watch
Built for You: Fin is now available over email
In this month’s Built For You broadcast, our Fin AI Agent goes multichannel, and we reveal a series of improvements to Tickets, Phone, Reporting, and Workflows.
Customer Service 30 min watch
The Ticket: Leadership’s role in creating a customer-centric culture
Author Blake Morgan joins us to discuss the importance of customer experience and the role of leaders in creating a customer-centric culture.
Customer Service 3 min read
Announcing Pioneer, Intercom’s first ever AI customer service summit
On October 10th, join us for a full-day online event, where we will explore the exciting reality of AI-first customer service
Customer Service 3 min read
Response Time: Vol. 34
In our latest “Response Time” interview, we ask Pat Barlow, Support Lead at Dovetail, about their greatest productivity hack, what Olympic sport customer service would be, and more.
Customer Service 20 min watch
The Ticket: A day in the life of a support knowledge manager
Beth-Ann Sher, Senior Knowledge Manager at Intercom, discusses the role of a knowledge manager in an AI-driven customer service landscape.
Customer Service 2 min read
Response Time: Vol. 33
In our latest “Response Time” interview, we ask Sam Miller, Support Operations Manager at Dental Intelligence, about the most valuable thing their job has taught them, what they wish people knew about working in customer service, and more.