Customer Service 33 min listen
Basecamp’s Chase Clemons on delivering better support
As a Support Pro at Basecamp, Chase Clemons has learned a few things about improving the customer experience, and he’s eager to share them.
Customer Service
Strategies for providing next-generation service for today’s customers
Customer Service 31 min listen
Wistia’s Jeff Vincent on solving customer problems
Broadly speaking you can solve customer problems two ways. You can solve them directly with customer support or try and get to the root cause by building or improving a product.
Customer Service 3 min read
How to use checklists to improve customer support
Customer support at a growing startup can be incredibly challenging. As your user base grows, and new staff join every…
Customer Service 4 min read
The case for sales reps as project managers
Most startups, particularly in the B2B space, start to gain traction by selling their product to other startups or smaller…
Customer Service 6 min read
Empathy: the key to better support content
As your business grows and scales, it’s easy to lose touch with the problems your customers are experiencing, even the…
Customer Service 2 min read
Announcing our third office – Chicago
Intercom’s mission is to make internet business personal. That’s why we’re expanding to be closer to even more of our…
Customer Service 6 min read
Successful teams are built on smart onboarding
Hiring great people is expensive. Losing them because you didn’t provide them with enough support to get up to speed…
Customer Service 12 min watch
Who are you building for?
As a company scales it’s easy for teams to lose sight of who they’re building for. With siloed teams and…
Customer Service 35 min listen
CoSupport’s Sarah Hatter on customer support
Sarah Hatter discusses how the world of customer support is evolving, why great support improves product, how to scale an empathetic support culture, and much more.