Our latest articles and podcasts about artificial intelligence and how it's transforming customer service.
AI & Automation 31 min listen
Lili Cheng, VP of Artificial Intelligence and Research at Microsoft, explains how chatbots and humans complement each other, when and how to give your chatbot a voice, and much more.
AI & Automation 8 min read
Today we are launching a brand new product called Custom Bots, which allows you to create completely customizable chatbots on…
AI & Automation 3 min read
How the Intercom bot, Operator, makes sure our sales reps don’t waste the time of visitors who are looking for customer support.
AI & Automation 32 min listen
Somewhere between the media hype and command line interfaces, machine learning and AI do represent the opportunity to build better products.
AI & Automation 5 min read
Every year in design circles, there’s a buzzword. This year, the buzzword is without question bots. And as with anything…
AI & Automation 6 min read
In most cases, customers get in touch with businesses because they have a question they need answered, or a problem…
AI & Automation 5 min read
Despite plenty of excitement it’s still unclear how conversational UIs can be made to work in a practical sense. But…
