Customer Service 3 min read
Announcing ‘The Intercom Customer Service Trends Report for 2023’
Get ahead of the trends that will shape customer support in the year ahead with Intercom’s third annual Customer Service Trends Report.
News & Updates
All the latest news and updates about Intercom – the product, the company and the people
News & Updates 2 min read
Intercom recognized with 3 TrustRadius ‘Best of’ awards
We’re excited to announce that Intercom has won three TrustRadius “Best of” awards in the “Live Chat” category of their Winter 2023 report.
AI & Automation 9 min read
Announcing Intercom’s new AI features
We’re incredibly excited to reveal new AI-powered beta features which bring the power of GPT technology to Intercom.
News & Updates 4 min read
Introducing Checklists: The fastest way to turn signups into superusers
Every SaaS business faces the same challenge: how to get new customers to realize the value their product can deliver, as quickly as possible. Enter Intercom Checklists: a next-level approach to onboarding that guides your users through a specified set of tasks to deeply engage and show value in a structured, progressive way.
Growth 34 min listen
The future of learning: Meet the edtech companies leading the way
The pandemic may have contributed to the meteoric rise of educational technology, but we’re still a long way from seeing its full potential. Can edtech companies rise to the challenge?
News & Updates 9 min read
2022 on Inside Intercom
The Intercom Content Team presents the highlights of 2022 on the Inside Intercom blog and podcast, from our special series to our documentary podcasts, and more.
News & Updates 3 min read
Intercom recognized with 101 badges and awards in G2’s Winter Reports 2023
We are delighted to announce that Intercom has once again been recognized as among the best solutions in a number of Customer Service categories in the newly released G2 Winter Reports 2023.
News & Updates 30 min listen
2022 in review: Highlights from this year’s best conversations
A digest of the year’s Inside Intercom podcast with noteworthy insights, business learnings, and reflections from this year’s guests.
News & Updates 7 min read
Our biggest releases of 2022: A next-generation Inbox, our most powerful Messenger yet, and the introduction of tickets
Check out these highlights of what we’ve built for you in 2022 – including new features from our industry-leading Inbox to Intercom messages in Instagram.
