News & Updates

Customer information is most valuable when consolidated. When all your information about all your customers is in the same place,…

When you think of Salesforce.com, what do you think of? The CRM tool for salespeople? A product for managing marketing…

We recently released the second generation of a core Intercom feature, in-app messages. Redesigning a core-feature is always high risk,…

Intercom is not just the product – it’s also a great place to work. I recently joined Intercom, and last…

Tech investors love SaaS companies, and 2013 was a phenomenal year for the valuations of public companies in the sector….

Intercom recently completed the first phase of a major project to re-write core parts of our product using the Ember.js…

Today we’re announcing the new Intercom APIs, which are an important step in creating a great platform for developers to…

Rewriting core sections of your product with a framework unknown to most of your engineering team sounds crazy. But that’s…