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      The AI agent buyer’s guide: How to make the right choice for your support needs

      Summer White

      Editor, Intercom

      Summer White
    • Editors picks

      • Intercom vs Zendesk: Two AI agents put to the test

      • Braving busy holidays: Reduce customer service stress with automation and AI

      • Announcing our latest guide: ‘The New Economics of Customer Service’

      • Start Good Trouble: Mastering SaaS metrics with Equals’ Bobby Pinero

      • The Ticket: AI integration lessons from ScreenCloud

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  • Customer Service
    • Featured in Customer Service

      The New Economics of Customer Service Guide

      Announcing our latest guide: ‘The New Economics of Customer Service’

      Declan Ivory

      VP of Customer Support, Intercom

      Declan Ivory
    • Editors picks

      • Intercom vs Zendesk: Two AI agents put to the test

      • The AI agent buyer’s guide: How to make the right choice for your support needs

      • The Ticket: AI integration lessons from ScreenCloud

      • The Ticket: Nick Clark on how to design AI support for the customer

      • Off Script: Imagining the future of customer service in an AI-first world

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  • AI & Automation
    • Featured in AI & Automation

      Beyond the AI hype: Understanding technological transformation with Benedict Evans

      Davin O'Dwyer

      Senior Managing Editor, Intercom

      Davin O'Dwyer
    • Editors picks

      • Intercom vs Zendesk: Two AI agents put to the test

      • Off Script: Imagining the future of customer service in an AI-first world

      • Fin 2: Powered by Anthropic’s Claude LLM

      • Off Script: Designing the future with AI

      • Off Script: Reinventing customer service with AI

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  • Customer Engagement
    • Featured in Customer Engagement

      Intercom Off Script Episode 5 – President Archana Agrawal

      Off Script: Better, faster, cheaper – how AI transforms the economics of customer service

      Davin O'Dwyer

      Senior Managing Editor, Intercom

      Davin O'Dwyer
    • Editors picks

      • Becoming Fin: The story behind the name of our AI chatbot

      • The Ticket: Stacy Sherman on how to design customer experiences that drive loyalty

      • 4 ways to personalize your marketing messaging and boost engagement

      • The father of customer journey mapping, Chip Bell, talks driving innovation through customer partnership

      • The ultimate marketing technology stack

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  • Product & Design
    • Featured in Product & Design

      Beyond the AI hype: Understanding technological transformation with Benedict Evans

      Davin O'Dwyer

      Senior Managing Editor, Intercom

      Davin O'Dwyer
    • Editors picks

      • Fin over email: How we built a multichannel AI agent

      • Meet Fin 2: Watch the launch of our next-generation AI Agent

      • Off Script: Designing the future with AI

      • Innovating with AI: The latest insights from SaaS companies leading the way

      • Start Good Trouble: Finding product-market fit, founder-led marketing, and getting into YC

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  • Engineering
    • Featured in Engineering

      Intercom for Enterprise - Infrastructure & Scale

      How our infrastructure scales alongside our customers

      Oran O'Dowd

      VP of Engineering, Intercom

      Oran O'Dowd
    • Editors picks

      • Evolving Intercom’s database infrastructure

      • 10 engineering lessons from 6 years at Intercom

      • Understanding AI: How we taught computers natural language

      • Managing high availability at Intercom

      • Why Intercom is supporting the Embroider Initiative to update Ember

      • See all articles
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  • News & Updates
    • Featured in News & Updates

      The New Economics of Customer Service Guide

      Announcing our latest guide: ‘The New Economics of Customer Service’

      Declan Ivory

      VP of Customer Support, Intercom

      Declan Ivory
    • Editors picks

      • Fin 2: The first AI agent that delivers human-quality service

      • Fin 2: Powered by Anthropic’s Claude LLM

      • Pioneer 2024: Intercom’s first ever AI customer service summit, in summary

      • Built for You: Fin is now available over email

      • Built For You: New AI-first releases for better, faster, more personalized support

      • See all articles
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  • Podcasts
    • The Ticket

      Discover the future of customer service, support, and experience

    • Intercom on Product

      Lessons from our product leaders on building software in an AI-first world

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  • About Intercom

Customer Engagement

Best practices to attract, engage, and retain discerning consumers

  • Podcasts
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Start Good Trouble with Bobby Pinero
Customer Engagement 36 min watch

Start Good Trouble: Mastering SaaS metrics with Equals’ Bobby Pinero

Equals co-founder and CEO Bobby Pinero joins us to discuss how to use metrics to tell a compelling business story.

Mark Iafrate

GTM Lead, Webinars & Partner Marketing, Intercom

Mark Iafrate

Customer Engagement 34 min watch

Start Good Trouble: Why go-to-market is the new moat

We talk with Nick Telson-Sillett, the co-founder and CEO of trumpet, about their innovative branding and go-to-market strategy.

Mark Iafrate

GTM Lead, Webinars & Partner Marketing, Intercom

Mark Iafrate
Behavioral economics expert Melina Palmer on unlocking the science of consumer behavior

Customer Engagement 27 min watch

Behavioral economics expert Melina Palmer on unlocking the science of consumer behavior

The majority of our purchasing decisions are made by the subconscious brain. Do you know how to communicate with it?…

Liam Geraghty

Audio Content Producer, Intercom

Liam Geraghty

Customer Engagement 31 min watch

Increase engagement and conversions through social media – 3 key takeaways

In this CX for Growth webinar, we explore how to leverage social media to grow engagement in your business and discuss practical strategies with Chatdesk’s Aneto Okonkwo.

Alan McGlinchey

Startup Partnership Manager

Alan McGlinchey

Customer Engagement 1 min watch

Introducing the Google Analytics App: Measure the impact of your Messenger

Our new Google Analytics app enables you to measure the impact of the Intercom Messenger on your website conversion rates. See how it works.

Ashley Hanson

Former Senior Product Marketing Manager, Intercom

Ashley Hanson

Customer Engagement 10 min watch

Do you know what really makes your customers click?

Technology firms have a long and storied history with commercials. Just reading that sentence you’re probably already thinking about half-time…

John Collins

Former Director of Content, Intercom

John Collins

Customer Engagement 13 min watch

What really defines a growth team?

Shouldn’t everyone in a startup be working on ‘growth’? If so, what actually is a growth team? Why are so…

Ben McRedmond

Senior Director of Growth, Intercom

Ben McRedmond

Customer Engagement 13 min watch

The right way to challenge your competitors

Seth Godin once said, “Your fair share isn’t going to be yours unless you give the public a reason to…

Greg Davis

Former Group Product Marketing Manager, Intercom

Greg Davis

Customer Engagement 14 min watch

Content as a growth engine for your business

Would anyone argue that content marketing can be one of the most cost-effective tools for growing a business? That’s probably why…

John Collins

Former Director of Content, Intercom

John Collins

Customer Engagement 10 min watch

How to market the Job-to-be-Done

What job are customers hiring your product for? At Intercom the answer to this question informs our entire go-to-market strategy,…

Matt Hodges

Former VP of Commercial Product Strategy, Intercom

Matt Hodges
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