Customer Service 27 min watch
The Ticket: How to practice Amazon’s “Big Bet Leadership”
John Rossman joins us to discuss the concept of “Big Bet Leadership”, emphasizing the importance of making bold, high-stakes decisions in business.
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Customer Service 2 min read
Response Time: Vol. 38
In our latest “Response Time” interview, we ask Victor Salinas, Head of Customer Success at VMetrix, about what movie robot he’d choose as his AI sidekick, and more.
AI & Automation 21 min watch
Off Script: Imagining the future of customer service in an AI-first world
In the season finale of “Off Script”, our CEO and Co-founder Eoghan McCabe offers some predictions for how AI is going to transform customer service.
Customer Service 4 min read
Response Time: Vol. 37
In our latest “Response Time” interview, we ask Kelly Burnette, Classroom Success Manager at Writable from HMH, about the strangest thing a customer has asked her, and more.
Customer Service 8 min read
Fin over email: How we built a multichannel AI agent
There’s a perception that AI for customer service can only function over chat. However, our next-generation Fin AI Agent is truly omnichannel – discover how we developed AI technology that delivers great support over email.
Customer Service 29 min listen
The Ticket: Listen to highlights from Pioneer 2024
Hear all the highlights from Pioneer, our first ever AI customer service summit, where we brought together industry leaders and experts to explore how AI is revolutionizing customer service.
Engineering 16 min read
Evolving Intercom’s database infrastructure
Discover how Intercom is evolving its database infrastructure by migrating to Vitess and PlanetScale, unlocking greater scalability, reliability, and zero-downtime maintenance.
Customer Service 8 min read
Pioneer 2024: Intercom’s first ever AI customer service summit, in summary
Check out all the news, highlights, key sessions, and product announcements from Pioneer 2024, Intercom’s first ever AI customer service summit.
AI & Automation 49 min watch
Meet Fin 2: Watch the launch of our next-generation AI Agent
Meet the world’s most advanced AI agent for customer service: Fin 2. Watch the launch keynote, where we lift the curtain on exactly what it’s taken to get to this point.
