All the latest news and updates about Intercom – the product, the company and the people
AI & Automation 49 min watch
Meet the world’s most advanced AI agent for customer service: Fin 2. Watch the launch keynote, where we lift the curtain on exactly what it’s taken to get to this point.
Customer Service 3 min read
On October 10th, join us for a full-day online event, where we will explore the exciting reality of AI-first customer service
Customer Service 16 min watch
Check out the full Fin AI Copilot announcement video – learn all about the intelligent assistant for your support team, and the future of AI-first Customer Service.
Customer Service 1 min watch
Learn how we’re evolving our entire customer service platform to make things easier for your customers, agents, and support managers.
Customer Service 4 min read
Our new reporting features allow you to get clear, actionable insights into the performance of your entire support organization.
Customer Service 2 min read
Unlock global customer support with Intercom’s AI agent, Fin, now offering multilingual capabilities in 45 languages.
News & Updates 4 min read
We’re revamping our newsletters and podcasts – stay ahead of the curve with the latest customer service strategies and explore the world of AI-powered software development with insights from Intercom experts.
News & Updates 2 min read
Introducing Archana Agrawal, our new President at Intercom. With over 16 years of experience in the software industry, she will lead our go-to-market strategy and teams, driving growth and success.
Customer Service 2 min read
Meeting customer expectations without modern tools is tricky and time-consuming. The power of Fin AI is now in the inbox – helping your team instantly summarize conversations, personalize replies, and automate tasks, saving them precious hours.
